Lesson 20º








Small Details

The leader is a person that knows how to make small details stand out.

He makes decisions after a rigorous analysis. Paying attention to small details decreases the risk of making mistakes.

One small detail might not be important, but when you add them all together they have more of an effect.

Sometimes a small detail can make the difference between success and failure (for example, the small print in a contract).

Changes begin to be perceived thanks to the small details.

To be successful with big things, you have to worry about the small things.

The leader should make the organization worry about the small details.

If the subordinates see that the leader worries about small things, they will too.

This sends a rigorous message: if the small things are important and you have to pay attention to them, imagine how you will face the big topics.

For example, if the leader demands his financial director to get in contact with the bank in order to re-claim some small commissions incorrectly charged, it is not difficult to imagine how the financial director will react when the bank makes a larger mistake affecting a significant sum.

When the leader approaches a subject, he worries about the small details allowing him to have a more exact and deeper knowledge of the topic.

The control that the team has on the small details allows the leader to know how well they know the problem.

If a small problem approaches immediately, the team can avoid it turning into a major issue.

Sometimes the employee has a greater understanding of the smaller details.

For example, a message from the management stating that one of the main objectives is to improve work conditions, can be meaningless if the employee perceives it in the wrong way, for example, the coffee machine hasn’t been working for a few days and nobody has reported it.

Please note that it is not the leader’s job to go around detecting and correcting small details. What the leader should do is create a culture in the company in which people give importance to these things.

By means of example: turning the light off when you leave the office, disconnecting your computer before you leave, having your office tidy, picking up a piece of paper which has been thrown on the floor, sending a card to an employee who has just had a baby, etc.

Reacting rigorously: when you are aware a small subject hasn’t been taken care of (for example, a client has made a complaint and nobody has done anything about it).

The leader is the reference point within the company and the way he acts is permanently observed by his subordinates.

For example, if the leader worries about personally attending a small complaint from a client, he will fix the level of quality expected of the department.

If the leader preaches the necessity to reduce costs but continuously changes his car and charges it to the company, the organization will not take his message seriously.