Lesson 23º








Relationship with employees

The leader not only has hierarchical authority (however, sometimes he doesn’t have this) but he also has, above all, a great moral authority, which the members of the organization are aware of.

This recognition is not free; it is created by how the group perceive the leader and the relationship that the leader establishes with his subordinates.

Somebody who is efficient and valid but at the same time unsociable, will find it difficult to gain respect and admiration from the group.

The relationship that the leader establishes with his employees is based on the following principles:

Fixing the rules of play: the leader needs to make it perfectly clear what he expects from his team and he needs to let them know what to expect (the leader has to avoid misunderstandings).

Loyalty: the leader will demand the most from his employees but at the same time he will never let them down. He is a man of his word; he is a person that defends his people, who will never leave them stranded.

The only way to get the support of the group is to show them that you will be there to defend their interests. The support of the leader is especially important in difficult moments, when for example, a member of the group is questioned or criticized by third parties.

Open: the leader will be a person that is accessible to all of the employees, independent of their role in the company. There can not be boarders that prevent a worker contacting the leader.

The leader will listen carefully to everything anyone wants to tell him.

Respectful: the leader will treat his subordinates with maximum respect.

The leader knows when he should react with rigour in the presence of an unacceptable performance. However, he will react in a way that he does not humiliate anyone.

Friendly: the leader will worry about establishing warm and human relationships with his employees, rejecting the coldness that is usually associated with directors.

You are all in the same boat and you are all fighting for the same objectives.

Compassionate: the leader will show compassion when a subordinate has made a mistake (without meaning to) when in spite of having acted responsibly he has not achieved the wanted results.

Compassion is not a sign of weakness but of worry for people. The relationship that the leader establishes with his collaborators will influence the treatment that other executives allot their subordinates.
The attitude of the leader determines the culture of the company.

The leader has to act like a model for the organization.