Quality
Plan. Redesigning the procedures
Putting
a quality plan into practice can require you to redesign certain work
procedures. To carry out a redesign process it is necessary to:
Analyze
the processes that the company develops from the client’s
perspective. Study how the different processes and tasks give value
to the client. Certain
processes that many companies develop don’t give value to
the client and can be eliminated.
Eliminate tasks. Certain tasks can
be eliminated by reorganizing work methods.
Redesign tasks. Some critical tasks
should be redesigned to improve quality, customer services and the
speed to which employees answer.
Establish procedures. Fix rules and
procedures.
Analyzing
the processes and establishing procedures form part of the quality
processes that have the following fundamental aspects:
1. Service
is given responding to some established specifications.
2.
The organization should focus on satisfying the client.
3.
Establish some demanding parameters.
4.
These parameters are going to continuously measure and control.
5.
Make sure specific channels exist to attend to the unsatisfactory
clients and inform them of the possible actions.
Establishing
a total quality system means you have a continuous quality control
process.
1. Research
the consumers with the aim of finding out what quality standards
they demand in every product or service.
2.
Let the employees know the actions they need to take in order to
reach the quality level. Communicate the results.
3.
Create incentives and acknowledgement to motivate the workers. Get
the employees to focus on the client not only as a philosophy but
establishing incentives and acknowledgement. It is necessary to
hand out money to accompany the quality declarations.
4.
Periodic control of the deviations. Analyze the results obtained
and compare them with the established objectives in the plan.
5.
The management should commit to solving problems. It is essential
that the management commits to improving the quality system. The
commitment demands aligning the incentives, training, and evaluation
of the employees with the client satisfaction.
