Lesson 27º








Difficult situations

Although it is not normal for this to happen, sometimes a member of the audience can severely reprimand the speaker.

If this attack is produced half way through the speech, interrupting it, the best thing to do is ask him to wait for the question and answer session to give his point of view.

If this person maintains his attitude, you will have to ask him politely to leave the room, appoligizing to the audience for the interruption.

If the attack happens once you have finished the speech, during question time, you will have to kindly indicate to him that the way he is speaking to you is not acceptable and therefore you will not respond to him until he uses the correct tone.

If he continues with his attitude you can offer him the possibility of discussing the topic with him once the session is over, if he carries on insisting, you can ask him to leave the room.

The speaker should be prepared for criticism, and what he shouldn't ever addmit under any concept, and even less so in public, is that criticism shows a lack of respect.

In front of the public he would be left in a snubbed situation, totally loosing his authority.

It is important to remember to remain calm and be polite, in delicate and unpleasant moments, avoiding responding with irony or disdain. You can not give the offender the smallest excuse to continue with his attitude.

You have to try and not get upset and further still not casue a row in public (although you might be right).

In situations like these the audience usually reacts in favour of the speaker (who has been verbally assaulted) even when they disagree with his arguments.

If there is an uproarious situation in the room then you will have to ask the audience to calm down.

If the situation persists you will have to suspend the speech a few minutes, and wait for people to calm down (during this time the speaker should leave the stand).

If the situation continues then you will have to definitively cancel the speech.