Integrated management for linking point
One part of quality management organization is the concern of linking points (“interface management”), which is to say, guidance towards enterprise processes and its environment (suppliers, institutions or distributors) is necessary (Magne 1990). Defining enterprise processes is not enough. Going further is essential as well as considering linking points with the environment of the enterprise with the purpose of building a web of optimised internal and external processes. By employing the client focus (“the next process is your customer”), it can be carried out with the necessary motivation, specially if you are aware of how much you contribute in accomplishing the final objective of the process on the whole (Oess 1989).
Every organization structure must try not to influence negatively on linking points. As a matter of fact, it must try to improve cooperation between linking points. An example of an enterprise that hasn't been able to achieve an optimised management of its linking points in the enterprise of engineering services DE-Consult in Germany
Due to bad coordination of linking points between different department in the enterprise, clients were constantly given engineering services two or even three times (such as construction blueprint audits, or two engineers visiting the same construction site separately) causing additional costs for unnecessary services.
After a study of processes and structure by Roland Berger und Partner consultancy, every linking point between DE-Consult and its clients were coordinated centrally through software which allow the identification of rendered services to every client during a project and eliminating excessive work. (Farny 1998).
Communication optimisation.
We will study the forms of communication in an enterprise which must be transparent and reach al the people involved in the necessary productive processes in detail in later lessons. Nevertheless, it is important to point out that every enterprise organization must facilitate communication between its units and its environment. In other words, it is about reducing communication time and the distance which separates, for example, technicians from employees, bring their points of view closer and favour the introduction of a total quality system.To reach this goal, available modern technological advances must be taken into consideration; internet, intranet, interactive chat blogs, cellular phones, SMS and e-mail (Sáenz 1996)
