Motivation for Employees. ISO 9000.
Higher motivation and satisfaction for employees.
The introduction of a quality system implies a higher level of participation from the employees of an enterprise. They are the engines for transformation and quality concern. When all of them are involved in their daily work (living the concept of quality) , they notice that their input is really taken into consideration and their superiors worry about them being well-trained and qualified to be able to work at their best. This results in integrated and motivated workers. This is necessary to optimise every productive process, and thus, achieving a higher and optimised level of satisfaction (Dickhout, Denham, Blackwell 1995).
Secondary result of introducing a total quality system: certification according to ISO 9000
The planting of a total quality system in an enterprise is not necessary linked to a ISO 9000 certifying. In other words, a non-certified enterprise is perfectly capable of implementing and using a total quality system. Evidently, a certified enterprise has a quality system available. When planning the introduction of such system, quality handbooks and consultant/auditor from specialized enterprises are of great help; a road to excellence (Packard 1995).
A certified quality system mustn't be the final objective of an enterprise, but it should be considered as a sign that you are following the right way. Managers, who wish to obtain certification just in the form of paper, have not yet understood the transcendence of this concept. They mistreat this investment and loose a great opportunity. This intention is noticed first by clients -not satisfied as they should be- and then, it is noticed by the auditor who granted the certification on his next check up. As a result, the auditor will take the privilege of the certification away from the enterprise. This certification should be considered as a residual product of the introduction of a quality system (Seiling 1994).
