Bibliography
Books:
• Oess, Attila; Wiesbaden 1989; “Total Quality Managemet: die Praxis des Qualitäts-Managements” ; Ed. Gabler
• Deming, William Edwards; Cambridge 1986; “Out of the crisis” ; Ed. Press Syndicate of the University of Cambridge
• Magne, Pierre-Joseph; Fribourg 1990; “La gestion de la qualité totale: une nouvelle approche de l'organisation de l'entreprise dans le contexte économique suisse” ; Ed. Editions Universitaires Fribourg Suisse
• Seiling, Harald; München 1994; “Der neue Führungsstil” ; Ed. Carl Hanser Verlag
• Linnert, Peter; Wien 1992; “Grössere Markterfolge durch Total Quality Management (TQM)” ; Ed. Service Fachverlag.
• Binner, Hartmut F.; München 1998; “Prozessorientierte TQM-Umsetzung” ; Ed. Carl Hanser Verlag.
• Pfeiffer, Tilo; München 1996; “Qualitätsmanagement: Strategien, Methoden, Techniken” ; Ed. Carl Hanser Verlag.
• Packard, Thomas; New York 1995, “TQM and organizational change and development” ; Ed. Rockefeller College Press.
• James, Paul T.; Madrid 1997; “Total Quality Management” ; Ed. Prentice Hall Iberia.
• Gómez-Mejía, Luis; Balkin, David; Cardy, Robert; Madrid 1997; "Human Resources Management" ; Ed. Prentice Hall Iberia.
• Grant, Robert; Madrid 1996; "Strategic Management" ; Ed. Civitas.
Handbooks:
• ISO; London 1999; “Quality management systems - guidelines for performance improvements (draft)” ; Ed. ISO
Presentations:
• Schinzler, Hans J.; München 2000; “Informationspapier zur neuen Struktur der Münchener Rückversicherungs-Gesellschaft 2001” ; Internal communique by Münchener Rückversicherungs-Gesellschaft
• Farny, Tobias; München 1998; “Abschlusspräsentation DE-Consult - Prozessrestrukturierung” ; Final presentation of a consulting project by the enterprise Roland Berger und Partner
Magazines:
• Dickhout, Roger; Denham, Michal; Blackwell, Norman; “Designing change programms that won't cost you your job” ; The McKinsey Quarterly 1995 Number 4, pgs. 101-117
• Cimento, Arthur P.; Knister, Russell J. et al.; “The high-productivity electronics company” ; The McKinsey Quarterly 1994 Number 1, pgs. 20-32
• Ara, Pedro; “Total Quality as a means of reaching an excellent level of competitiveness” ; Human capital Nº 30, January, 1991; pgs. 50-54
• Sáenz María Teresa, "An internal communication program oriented to the implementation of Total Quality Management" ; Human capital Nº 89, May, 1996; pgs. 10-16.
• Arbide, Juan de; "Benchmarking, A winning strategy" ; Economy magazine of Spanish Commercial Information; nº 724 December, 1993, pgs 49-60.
• Criado Garcia-Legaz, Fernando; "Enterprise environment and total quality" ; Economy magazine of Spanish Commercial Information; nº 724 December, 1993, pgs 61-73.
• Sastre, José; "Términos básicos sobre calidad" ; Economy magazine of Spanish Commercial Information; nº 724 December, 1993, pgs 138-148.
• Benítez Gallardo, Antonio; "Total Quality Objectives" ; Acts from the XV Summer Course in San Roque 1994, UCA.
