CONTENTS
CLASS 1. Introduction to Total Quality
CLASS 2. Total Quality
CLASS 3. Enterprise Environment
CLASS 4. Results from a Total Quality System.
CLASS 5. Production and costs with quality
CLASS 6. Motivation for Employees. ISO 9000.
CLASS 7. The Four Dimensions of Total Quality
CLASS 8. Quality Planning and Strategy.
CLASS 9. Environment Analysis
CLASS 10. Orientation towards the Internal and External Client
CLASS 11. Benchmarking
CLASS 12. Change Management
CLASS 13. Planning
CLASS 14. The Planning Process
CLASS 15. Strategic Plan
CLASS 16. Quality Organization. The Enterprise Structure.
CLASS 17. The Organization: Integral Focus
CLASS 18. Integrated Management for Linking Points.
CLASS 19. Human Resources and Total Quality
CLASS 20. Leadership
CLASS 21.Human Resources Management in Total Quality.
CLASS 22. Quality Control: a constant improvement.
CLASS 23. The Definition of Standards.
CLASS 24. Control Systems
CLASS 25. Control Systems (II)
CLASS 26. Graphic Control
CLASS 27. The Seven Tools Of Quality
CLASS 28. Comparing Results
CLASS 29. Summary and Conclusion
CLASS 30. Total Quality Strategy. Integrated System.
CLASS 31. Bibliography
AUTHORS:
Professor Alvaro Rojas and Doctor Stefan Pasternak